A: At South On Polk, we proudly ship our beautifully crafted wooden treasures throughout the contiguous United States, ensuring your unique piece arrives safely to your doorstep. Because each item is meticulously handcrafted with care and precision, our typical lead time for an order ranges from 3 to 5 weeks. This allows us the time to select the finest materials and devote full attention to every detail, delivering a one-of-a-kind creation that truly reflects the passion behind South On Polk craftsmanship.

A: At South On Polk, we take great pride in our handcrafted woodwork and strive to ensure every piece meets the highest quality standards. Due to the bespoke nature of our custom orders, these items cannot be returned. However, if you receive a damaged piece, please contact us promptly with details and photographic evidence. We will work with you to address the issue, which may include repair, replacement, or refund depending on the situation. This policy helps us maintain the integrity and uniqueness of our crafted treasures while ensuring customer satisfaction.

A: At South On Polk, once your handcrafted woodwork order is confirmed and prepared for shipment, you will receive a detailed confirmation email containing your unique tracking number. This tracking number allows you to monitor your package’s real-time status through the designated carrier’s website, ensuring transparency from our workshop to your doorstep. We prioritize clear communication throughout the process, providing updates at key stages, so you can confidently follow your crafted treasure’s journey every step of the way. If you have any questions about your order status, our customer service team is readily available to assist you.